Shipping policy
Shipping Policy
Shipping Coverage
We currently ship orders across India. At this time, we do not offer international shipping.
Order Processing Time
All orders are processed within 1–3 business days (excluding Sundays and public holidays).
Orders placed after cutoff hours or on holidays will be processed the next business day.
Shipping Time
Once dispatched, orders are typically delivered within:
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Metro cities: 2–4 business days
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Non-metro / remote areas: 4–7 business days
Delivery times may vary depending on location, courier partner, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
We may offer free shipping on select orders or promotions from time to time.
Order Tracking
After your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status in real time.
Delays in Delivery
While we strive to deliver on time, delays may occur due to reasons beyond our control (courier delays, natural events, strikes, etc.). We appreciate your patience in such cases.
Incorrect or Incomplete Address
Please ensure your shipping address and contact details are accurate.
We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
Damaged or Missing Packages
If your order arrives damaged or if items are missing:
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Contact us within 48 hours of delivery
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Share photos/videos of the package and products
We’ll investigate and assist with a resolution as quickly as possible.
Contact Us
For any shipping-related queries, feel free to reach out to us at:
hello@momsoul.co.in